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General Trade Terms and Conditions


1. Scope of application
1.1 The terms of trade, delivery and payment set out below apply to all contracts, supplies and other services, including consultation and provision of information.
1.2 They also apply to all future contracts with the contracting authority, as well as to future deliveries and consultations.
1.3 Counter conditions will be challenged.
2. Termination of the contract
The acceptance of the order is done by delivery or confirmation of the order. The content of the order confirmation, and in the absence of such, of the goods receipt and the invoice, is relevant to the amount of the delivery and the service provided. In case there is a deviation from the order, it is assumed that the customer accepts it, if not in writing no claims within 4 days.
3. Prices
3.1 Our offer is valid for 4 weeks. After this period we charge the prices valid at the time of delivery. In case there is no explicit offer, as a rule, the prices from our price list on the day of delivery apply.
3.2 All prices are ex-warehouse of R
aytron in Sofia.
3.3 VAT is not included in the prices and is charged in a separate item on the invoice.
3.4 Rising prices of materials and costs, price increases by our suppliers, increased taxes and fees, changes in exchange rates by more than 5%, as well as price increases due to force majeure, give us the right to make changes in price sheets without notice.
4. Terms of payment
4.1 If no other method of payment has been agreed with a specific contract, the following applies: within 5 days from the date of the invoice. No discount is given for orders under BGN 700. Discounts are provided only on condition that all payments on earlier deliveries are made. Payment must be made regardless of the receipt of the goods and any complaints. Place of execution of payments is Sofia.
4.2 Our invoices must be paid on time. In case the customer is in arrears with other invoices, the purchase price is due immediately.
4.3 In case of delay up to 30 days we have the right to charge interest in the amount of 0.15% per day or 0.5% per day of the value of the unpaid invoice, when the delay is more than 30 days.
4.4 All partial payment arrangements are only valid when the agreed payments are made. In case of non-compliance with an agreement for partial payment, we have the right to demand immediate payment regardless of the maturity of a given installment.
4.5 In the event that the client does not comply with its obligation to pay or goes bankrupt, then the entire amount becomes immediately due, including installments with later maturity. In the event that the due is not paid immediately, we have the right to demand the subject of the transaction without regard to any rights of retention by the client.
4.6 The maturity of the payment cannot be postponed by filing claims for services, compensation and others. Due to such claims, the customer has no right to withhold payment or ignore the invoice. Our obligations to third parties can be deducted from the obligation only in the case of a court order or our consent.
4.7 Our employees are not allowed to accept cash payments.
4.8 Refusal to pay or settlement of liabilities through compensation due to any claims not recognized by us to the buyer are inadmissible.
5. Terms of delivery
5.1 Delivery is at the expense and risk of the buyer. We are not responsible for breaches of integrity and losses during transport. We have no obligation to insure the goods.
5.2 In the event that the dispatch of the goods is delayed for reasons dependent on the buyer, then as the readiness to dispatch the goods approaches, the risk passes to the buyer.
5.3 All deliveries are made at the expense of the buyer.
6. Delivery time
6.1 The information about the delivery terms indicated in the offer is indicative and non-binding.
6.2 The delivery obligation on our part is frozen in case the customer has overdue obligations to us. In the event that the customer delays his payment for more than 30 days, or his solvency deteriorates, we have the right to terminate all outstanding delivery contracts, or to require advance payment.
6.3 Claims by the customer regarding any damage or adverse consequences due to delay are completely excluded, ie we are not responsible for delayed deliveries and do not bear costs, especially if they are caused by third parties, such as suppliers or transport companies.
7. Property rights
7.1 The goods delivered by us remain our property until the full payment of any obligations of the customer to us, regardless of the occasion on which they arose. If the client pays by bill of exchange or check, the obligation is covered only when they are cashed.

7.2 Goods not fully paid for may not be deposited, resold or transferred. In the event that a bailiff imposes a lien on the delivered goods, our property must be declared by naming our company and address. In the event of seizure, we must be notified immediately. In the event that the delivered goods are sold despite the ban, then our ownership is transferred to the receivable arising from this sale. As soon as the customer's claim from third parties arises, the customer is obliged to notify his customer of our right of ownership.
8. Warranty, replacement, liability
8.1 The delivered goods must be immediately inspected by the customer and the identified defects must be described in detail on the goods receipt or bill of lading. In case the inspection cannot be performed immediately upon acceptance of the goods, the defects found during the subsequent inspection must be stated in writing within 4 days after delivery, otherwise any claims, especially for replacement, will not be accepted.
8.2 If the delivered goods have defects or show errors in operation within the warranty period, repair at our choice or replacement within a reasonable period should follow. Other or subsequent discounts, especially in the price, cannot be made. Normal wear, improper use, over-operation, negligence and modifications without our approval exclude any warranty.
8.3 Liability on our part for subsequent defects is excluded.
8.4 Guarantee in favor of third parties is excluded. In the event of a claim, the customer accepts that we are only liable within the warranty provided by the manufacturer.
8.7 Customers who are provided with an electronic program to facilitate their orders with us are not allowed to change, copy, give to third parties or use for anything else. Providing it to the customer is free of charge. We are not responsible for possible interference with the program.
9. Complaints
9.1 Return of goods can be made only upon written notice and under the conditions set by us in advance. In any case, the shipment of the goods is at the expense and risk of the customer.
10. Place of performance, effective court, applicable law.
10.1 Sofia is the place of performance.
10.2 The current court is the respective court in Sofia.
10.3 Bulgarian law is applicable. International legal agreements do not apply.